Effective Date: April 25, 2025
Platform: sale365.co
Operated by: KURRB INNOVATIVE PRIVATE LIMITED

1. Overview

This Seller Payment Policy outlines the payment terms, settlement process, deductions, and responsibilities applicable to all sellers registered on sale365.co. Once approved and onboarded, sellers are bound by this policy for all transactions conducted through the platform.

2. Payment Cycle

sale365.co follows a T+7 settlement cycle. Here, “T” refers to the date the product is successfully delivered to the customer.
Payments are processed on a weekly basis and include all eligible completed transactions delivered during the previous settlement period.

3. Payment Method

All payouts are credited directly to the seller’s verified bank account provided at the time of registration.
Sellers are responsible for ensuring that the submitted bank details are correct and updated regularly via their seller dashboard.
KURRB INNOVATIVE PRIVATE LIMITED will not be liable for delays or losses due to incorrect bank information.

4. Deductions and Charges

The following deductions may apply to seller payouts before the final settlement:

  • Commission Fees: Based on the product category and as mutually agreed during onboarding.
  • Shipping Charges: If the shipping is managed by sale365.co or its authorized logistics partners.
  • Return Handling Charges: For items returned by the customer or marked as Return to Origin (RTO).
  • Platform Usage Fees: Includes any marketing, promotional, or premium listing services availed by the seller.
  • GST and TDS Deductions: As applicable under Indian tax laws on commissions, platform services, or fees.

All deductions will be itemized and reflected in the settlement reports provided to the sellers.

5. Invoice and Settlement Reports

sale365.co provides a detailed invoice and settlement statement for each payment cycle.
Sellers can download these reports from the Seller Dashboard for record-keeping, reconciliation, and tax purposes.

6. Returns and Refund Adjustments

In the event of a customer return within the allowed return window, the refund amount will either be withheld or adjusted in the upcoming settlement.
For items returned in damaged, used, or unsellable condition, no reimbursement may be provided to the seller.
Refund adjustments will be clearly indicated in the payment report.

7. Payment Disputes

Sellers must report any payment-related discrepancies or disputes within 7 working days of receiving the payout.
Disputes should be raised via official email with supporting documentation.
sale365.co will review the matter and respond within a reasonable timeframe after investigation.

8. Account Suspension and Payment Hold

Payments may be withheld or delayed if a seller’s account is suspended, under investigation, or found in violation of platform policies.
Such actions may arise due to fraudulent activity, quality issues, repeated cancellations, or breach of terms.

9. Force Majeure

KURRB INNOVATIVE PRIVATE LIMITED shall not be liable for delays or non-processing of payments due to force majeure events, including but not limited to natural disasters, internet outages, cyberattacks, governmental restrictions, or banking system failures.

10. Policy Modifications

This policy is subject to revisions at the sole discretion of KURRB INNOVATIVE PRIVATE LIMITED.
Any updates will be notified in advance through registered email addresses or via the Seller Dashboard.
Continued use of the platform post any amendment shall imply acceptance of the revised terms.

11. Seller Responsibility and Compliance

Sellers are required to comply with all legal and tax regulations, including maintaining proper GST registrations and ensuring that their product listings are accurate and compliant with the platform’s standards.
Failure to comply with statutory or platform-specific norms may result in penalties, delisting, or termination of seller privileges.

12. Support and Contact

For any queries related to payments, deductions, or settlements, sellers can contact the support team via the details below:

KURRB INNOVATIVE PRIVATE LIMITED
Email: info@sale365.co
Phone: +91 9671742721
Address: Unit No. 412, 4th Floor, Ocus Quantum, Sector 51, Near Ocus Quantum Mall, Gurugram, Haryana – 122003, India